PRIVACY POLICY

Last updated on 18/04/2018

 

1. WHO WE ARE

1.1. Timespade

We are a ticketing and registrations for online (also known as ‘live’) consultations happening across the world. Through our platform and services, we enable individuals to reach out to thousands of domain experts with their challenges, enquiries or desire to learn.

1.2. The Services and Responsible Party

Timespade’s websites and domains, including www.Timespade.com, and all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, our “Site”), along with all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces) are offered, maintained and provided by Timespade. We refer to all of these as our “Services.”

Timespade Internet Private Limited is a private limited company incorporated in West Bengal, with its principal place of business at 2J, Judges Court Road, Kolkata – 700027 (“Timespade,” “us,” “we” or “our”). If you have any questions or concerns at any time, please do not hesitate to contact us at the address above or by contacting us at privacy@timespade.com.

1.3. Users

Through the Services, Timespade provides a simple and quick means for registered users who are consultation providers (“Experts”) to create consultation registration, Expert profile and other webpages related to their consultations, to promote those pages and consultations to visitors or browsers on the Services and to sell tickets and registrations (or issue free registrations) to users who wish to make purchases or registrations from or to such consultations (including to free consultations) (“Subscribers”). We refer to Experts, Subscribers and other visitors and browsers of the Services collectively as “Users” or “you.”

 

2. OUR PRIVACY STATEMENT.

2.1. Application

This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person (“Personal Data”) that is collected from Users on or through the Services. “Non-Personal Data” as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person. We take the privacy of your Personal Data seriously. Because of that, we have created this Privacy Policy. Please read this Privacy Policy as it includes important information regarding your Personal Data and other information.

When you interact with the Services, we may also collect Non-Personal Data. The limitations and requirements in this Privacy Policy on our collection, use, disclosure, transfer and storage/retention of Personal Data do not apply to Non-Personal Data.

 

3. PERSONAL DATA THAT WE COLLECT

3.1. All Users

Information you provide to us: For all Users we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address and other information that enables Users to be personally identified.

Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services (“Automatic Data”). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies.

When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as Personal Data until such time as it can no longer be associated with you or used to identify you.

3.2. Experts

As an Expert, we will collect additional Personal Data from you.

Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number).

Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as third party websites, your bank, our payment processing partners and credit reporting agencies.

3.3. Subscribers

As a Subscriber, we will collect additional Personal Data from you.

Information you provide to us: If you register for a paid consultation, we will collect financial information from you (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, some of your Personal Data, barring your payment source details, might be delivered to the Expert of the applicable consultation in accordance with “How We Disclose and Transfer Your Personal Data: Experts” below.

Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Experts, other Subscribers, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.

 

4. HOW WE USE YOUR PERSONAL DATA

4.1. Specific Reason

If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.

4.2. Access and Use

If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to monitor your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to monitor your ongoing qualification to use such Services.

4.3. Internal Business Purposes

We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.

4.4. Marketing

Where it is in accordance with your marketing preferences, we may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about services or consultations we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Services that we believe might be of interest to you. In particular, Experts should note that we may use information we receive or collect regarding Subscribers (including without limitation via an Expert’s consultation registration page) in accordance with the terms of this Privacy Policy, including in the manner set forth above.

4.5. Expert Email

We allow Experts to use our email tools to contact Subscribers for their current and past consultations, so you may receive emails from our system that originate with such Experts. If you have registered for a consultation on the Services, your email is available to that Expert. However, Experts may also import the emails they have from external sources and send communications through the Services to those emails and we will deliver those communications to those emails. See “Opt Out from Electronic Communications” below on how to opt out of these communications.

4.6. Other Purposes

If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.

 

5. HOW WE DISCLOSE AND TRANSFER YOUR PERSONAL DATA

5.1. No Sale

We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth below.

5.2. Business Transfers

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganisation, dissolution or similar event, Personal Data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Timespade (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.

5.3. Parent Companies, Subsidiaries and Affiliates

We may also share your Personal Data with our parent companies, subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Our parent companies, subsidiaries and affiliates will be bound to maintain that Personal Data in accordance with this Privacy Policy.

5.4. Agents, Consultants and Service Providers

We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of Timespade to perform certain business-related functions. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.

5.5. Organisers

When you purchase tickets to or register for a consultation through the consultation page on the Services, we provide the Personal Data entered on the applicable event to the Experts of such consultation. In some instances, an Expert may appoint a third party, which may or may not be affiliated with the Expert, to create a consultation page on its behalf (we call these third parties “Third Party Experts”). In that case, we may provide your Personal Data associated with the consultation to both to the Expert, and its appointed Third Party Expert that created the consultation page. You agree that we are not responsible for the actions of these Experts, or their Third Party Experts, with respect to your Personal Data. It is important that you review the applicable policies of the Experts, and if applicable and available, their appointed Third Party Experts, of a consultation before providing Personal Data or other information in connection with that consultation page.

5.6. Facebook and Other Third Party Connections

You can connect your Timespade account to your accounts on third party services like Facebook, in which case we may collect, use, disclose, transfer and store/retain information relating to your account with such third party services in accordance with this Privacy Policy. For example, if you connect with Facebook, we store your Facebook id, first name, last name, email, location and profile picture and use them to connect with your Facebook account to provide certain functionality on the Services.

5.7. Legal Requirements

We may disclose your Personal Data if required to do so by law in order to (for example) respond to a request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.

 

6. HOW WE STORE YOUR PERSONAL DATA

6.1 We may store Personal Data itself or such information may be stored by third parties to whom we have transferred it in accordance with this Privacy Policy. We take what we believe to be reasonable steps to protect the Personal Data collected via the Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.

 

7. HOW YOU CAN ACCESS, UPDATE, CORRECT OR DELETE YOUR PERSONAL DATA

7.1 You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about them.

If you are a registered User, you can exercise these rights by logging in and visiting the My Account page. Both registered and unregistered Users may also exercise these rights by contacting us directly by email at privacy@timespade.com or at the address specified below.

We will consider and respond to all requests in accordance with applicable law.

 

8. HOW LONG WE RETAIN YOUR PERSONAL DATA

8.1 We may retain your Personal Data as long as you are registered to use the Services. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.

 

9. COOKIES, PIXELS TAGS, LOCAL SHARED OBJECTS, WEB STORAGE AND SIMILAR TECHNOLOGIES

9.1. What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Timespade) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

9.2. Why do we use cookies?

Timespade uses first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Sites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our Sites. Third parties serve cookies through our Sites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Sites and the purposes they perform are described under “Essential 1st party cookies” and “Analytics and customisation cookies” below (please note that the specific cookies served may vary depending on the specific Site you visit).

9.3. Essential 1st party cookies

These cookies are strictly necessary to provide you with services available through our Sites and to use some of its features, such as access to secure areas.

Who serves these cookies: timespade.com and related top level domains.

How to refuse: Because these cookies are strictly necessary to deliver the Sites to you, you cannot refuse them. You may block or delete them by changing your browser settings, but you may not be able to use any Site features.

9.4. Analytics and customization cookies

These cookies collect information that is used either in aggregate form to help us understand how our Sites are being used or how effective are marketing campaigns are, or to help us customise our Sites for you.

Who serves these cookies: Our various service providers such as Google Analytics. To get an up-to-date list, we request you to send an email to us at privacy@timespade.com

How to refuse: To refuse these cookies, please follow the instructions below under Section ____, with the heading “How can I control cookies?”

9.5. What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website. Web beacons (sometimes called “tracking pixels” or “clear gifs”) are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Sites or taking an action in relation to our Sites. We also facilitate our Expert’s ability to learn more about your interest in their event at their request through the use of these tracking pixels. In many instances, these technologies are reliant on cookies to function properly. As a result, declining cookies will impair their functioning.

9.6. Does Timespade allow for Social Networking Cookies?

Yes, these cookies are used to enable you to share pages and content that you find interesting, or events you might attend, on our Sites through third party social networking and other websites. These cookies may be used for advertising purposes too by those social networks. The best way to refuse these cookies is to turn off the social options within your account settings.

9.7. What about Flash Cookies or Local Shared Objects?

Our Sites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations. If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel.

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our Sites.

9.8. What about targeted advertising?

We do not offer you 3rd party advertising on our Sites, however Experts selling tickets to events on our Sites may use information about your visits to our Sites and other websites in order to provide relevant advertisements about goods and services in which you may be interested. Experts may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to our Sites and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

9.9. How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies via your browser, you may still use our Sites through your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

9.10. More information

If you have any questions about our use of cookies or other technologies, please email us at privacy@timespade.com.

 

10. YOUR CHOICES

10.1. Limit the Personal Data You Provide

You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to open an account, or buy or sell tickets, your name and email address will be required.

10.2. Opt Out from Electronic Communications

(a) Timespade Marketing Communications: Timespade may send you electronic communications marketing or advertising the Services themselves or consultations on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an consultation listed on the Services. You can “opt out” of receiving these electronic communications by clicking on the “Unsubscribe” link at the bottom of any such electronic communication. In addition, you may also unsubscribe to our marketing emails by sending us an email at privacy@timespade.com

(b) Expert Initiated Communications: Experts may use our email tools to send electronic communications to those on their email subscription lists, including Subscribers who have registered for their consultations on the Services in the past. Although these electronic communications are sent through our system, Timespade does not determine the content or the recipients of these electronic communications. Experts are required to use our email tools only in accordance with all applicable laws. Timespade provides an “Unsubscribe” link on each of these emails, which allows recipients to “opt out” of electronic communications from the particular Expert.

(c) Social Notifications: If you connect your Facebook account or sign up for other social media integrations whose product features and permissions provide include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can unsubscribe to these notifications by sending us an email at privacy@timespade.com.

(d) Transactional or Responsive Communications: Certain electronic communications from Timespade are responsive to your requests. For instance, if you are a Subscriber, we must email you your ticket or registration when you purchase such ticket or registration. As a further example, if you email our customer support department, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these emails. You can stop receiving these types of emails only by contacting us at contact@timespade.com By electing to stop receiving all electronic communications from us or through our system you will no longer be able to use the Services.

(e) Retention: It may take up to forty-eight (48) hours for us to process an unsubscribe request. Even after you opt out of all electronic communications, we will retain your Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you. However, Experts who have received your Personal Data in accordance with this Privacy Policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to do so.

10.3. Do Not Track

We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.

 

11. EXCLUSIONS

11.1. Personal Data Provided to Others  

This Privacy Policy does not apply to any Personal Data that you provide to another User or visitor through the Services or through any other means, including to Experts on consultation pages or information posted by you to any public areas of the Services.

11.2. Third Party Links

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

11.3. Aggregated Personal Data

In an ongoing effort to better understand and serve the users of the Services, we often conduct research on our customer demographics, interests and behavior based on Personal Data and other information that we have collected. This research may be compiled and analysed on an aggregate basis and this aggregate information does not identify you personally and we therefore consider and treat this data as Non-Personal Data.

 

12. CHILDREN

12.1 We do not knowingly collect Personal Data from children under the age of thirteen (13). If you are under the age of thirteen (13), please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to us through the Services, please email us at privacy@timespade.com, and we will endeavour to delete that information from our databases.

 

13. INTERNATIONAL PRIVACY LAWS

13.1 If you are visiting the Services from outside India, please be aware that you are sending information (including Personal Data) to India where our servers are located. That information may then be transferred within India or back out of India to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including India) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy.

 

14. CHANGES TO THIS PRIVACY POLICY

14.1 The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right, in our sole discretion, to update or modify this Privacy Policy at any time (collectively, “Modifications”). Modifications to this Privacy Policy will be posted to the Site with a change to the “Updated” date at the top of this Privacy Policy. In certain circumstances Timespade may, but need not, provide you with additional notice of such Modifications, such as via email or with in-Service notifications. Modifications will be effective thirty (30) days following the “Updated” date or such other date as communicated in any other notice to you.

Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was updated on the date indicated above. Your continued use of the Services following the effectiveness of any Modifications to this Privacy Policy constitutes acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing and otherwise using the Services.

 

15. DISPUTE RESOLUTION

15.1 If you have a complaint about Timespade’s privacy practises you should write to us at:

Timespade Internet Private Limited

Address: 2J, Judges Court Road, Kolkata – 700027

Email: privacy@timespade.com

We will take reasonable steps to work with you to attempt to resolve your complaint.